Manage High-Volume, Multi-Client HR and Staffing
Your HR team manages a large, often globally distributed workforce dedicated to various client contracts. You need a system for high-volume recruiting, contract management, and staff support. OneDesk modernizes your BPO HR service delivery.
Trusted by Business Process Outsourcing teams around the world
Handling High Staff Turnover and Complex Client Contracts
BPO HR faces constant challenges with staffing large contracts, managing multi-jurisdictional compliance, and high staff volume. OneDesk centralizes all employee and contract-related requests into a professional, trackable help desk. Ensure fair, timely responses for all staff and quick staffing for clients.
Centralized Support for Distributed Staff
Offer a private portal for staff to submit confidential HR questions or contract inquiries. Connect your HR email to turn high-volume recruitment communications into tickets. Use SLAs to ensure compliance with client staffing timelines. Custom views let the Benefits team see one queue and the Recruitment team see another. All staff support is streamlined.
Plan High-Volume Recruitment and Onboarding Projects
Manage the complex process of staffing a new client contract or a massive recruitment drive as a project. Break down the hiring steps or training modules into tasks. Assign tasks across various recruitment specialists and training teams. Track time spent on staffing various client contracts for cost reporting. Ensure rapid staffing for clients.
Automate Onboarding and Staff Allocation Workflows
Automatically assign new employee onboarding tasks based on the client contract they support (IT, HR, Trainer). Set up rules to send a welcome packet email once the contract is signed. Send automated reminders to staff for overdue training modules. Automation ensures consistent and rapid execution of critical HR processes.
Track Time Spent on Client-Specific Staffing
HR time tracking is vital for showing the true cost of supporting different client contracts. Log billable time for any client-specific training or regulatory compliance work. Track non-billable time spent on internal process improvements or general recruiting. Use this data to justify headcount and price services competitively.
AI Helps HR Answer Policy and Staffing Questions
Use the AI assistant to generate quick, accurate answers to common policy or benefits questions. It can draft professional internal communication about new HR initiatives. AI can summarize large volumes of employee feedback on policy changes. This lets HR focus on complex employee relations and staffing.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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