Deliver Secure Client and Internal IT Support for Your BPO
Your IT team supports your internal staff and manages secure access to client systems. Fast, secure, and auditable help desk service is essential for BPO operations. OneDesk manages all IT requests from a single platform.
Trusted by Business Process Outsourcing teams around the world
Struggling to Triage High Volume of Diverse Client Access Issues
From an internal staff member's laptop issue to a client-specific system access problem, your queue is complex. OneDesk centralizes all issues from email, chat, and the service portal. It instantly organizes tickets by severity or client/project. Your team can prioritize critical service delivery.
Lack of Clear Service Metrics for Client vs. Internal Support
You need to track service quality separately for internal and external issues. Set up Service Level Agreements (SLAs) for critical client system access versus general staff issues. Use reporting to prove you are meeting service expectations for all stakeholders.
Centralized IT Service Ticketing and Client Asset Mapping
Connect your help desk email to automatically create tickets. Use custom views to filter by "Client A System Access Issue," "Internal Staff VPN," or "Software Request." Track client-specific IT assets and link them directly to the user's ticket.
Automate IT Triage and Client Access Routing
Automation ensures instant attention for high-impact problems. Automatically assign any ticket mentioning a specific client's name or a high-severity keyword to the dedicated support team. Route all "Password Reset" tickets to a self-service bot or low-priority queue. This reduces manual ticket sorting.
Branded Client and Staff Self-Service Portal
Offer a simple, branded portal for internal staff and clients to log IT issues and requests. They can check the status of their ticket easily. The Knowledge Base can host "How-To" guides for common access issues and security protocols. This frees up your agents.
AI Quickly Suggests Fixes for Common Client Access Issues
Your staff often report similar software or access problems across client projects. Paste error logs or detailed user descriptions into the ticket. The AI can summarize the issue and suggest known fixes from your historical data. This significantly speeds up resolution time for technical staff.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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