Manage BPO Brand and Client Acquisition Efforts
Your Marketing team supports lead generation, manages the BPO brand, and assists with client proposals. You need a system to manage complex campaigns and client-facing content creation. OneDesk organizes your BPO marketing engine.
Trusted by Business Process Outsourcing teams around the world
Inconsistent Messaging and Slow Proposal Generation
Marketing manages time-sensitive campaigns and provides content support for major client proposals. OneDesk treats each campaign or proposal as a trackable project. Set clear milestones, assign content creation tasks, and track performance. Ensure marketing efforts directly support sales and brand growth.
Centralized Portal for Sales and Proposal Requests
Use a submission portal for the Sales and Account Management teams to request marketing collateral or proposal content. Connect your communication email to quickly log press inquiries. Set up SLAs to prioritize urgent requests for high-value client proposal deadlines. Custom views separate the content team queue from the digital marketing queue. All communication is organized.
Plan Lead Gen Campaigns and Proposal Projects
Manage a major lead generation campaign or a complex client proposal as a master project. Break the campaign into phases: concept, content creation, and launch/submission. Use visual tools to manage content asset creation. Track time spent on high-value proposals to calculate cost-of-sale. Keep marketing goals on track.
Automate Content Review and Proposal Handoffs
Automatically assign a new proposal content request to the copywriter specialist. Set up rules to send a notification to the Sales VP when a proposal is ready for client submission. Send automated reminders for overdue case study approvals. Automation ensures fast, compliant content delivery to support sales.
Track Campaign Performance and Proposal Costs
Track the non-billable time spent on specific lead generation campaigns or brand development. Log billable time for any marketing services charged back to a specific client contract. Use this data to analyze the true cost of acquisition and justify marketing budget expenditures.
AI Helps Draft Proposals and Analyze Feedback
Use the AI assistant to summarize market research or competitor analysis for a new campaign. It can help draft compelling ad copy or initial sections of a client proposal. AI can categorize incoming requests like "Proposal Support" or "Content Request." This accelerates content creation and improves sales efficiency.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
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