Manage BPO Service Development and Innovation
For a BPO, "Product" manages the development of service offerings, process technologies, and proprietary tools. You need a system to gather client needs and align development with market demand. OneDesk links your client feedback to your service roadmap.
Trusted by Business Process Outsourcing teams around the world
Disconnect Between Client Needs and Service Offerings
Client feedback on service gaps, new technology, and process needs is scattered across client meetings and surveys. OneDesk centralizes all client and staff input into a single backlog. This lets your team prioritize improvements that directly increase BPO value. Focus development on market impact.
Capture Ideas and Feedback from Clients and Staff
Use a private portal for staff to submit new service line ideas or process improvement suggestions. Connect your client feedback email to turn requests into trackable tickets. Set up priority for critical service deficiencies. Custom views allow the R&D team to see new ideas and the Support team to see reported issues.
Plan New Service Features and Technology Roadmaps
Manage the creation of a new BPO service offering or the rollout of a proprietary platform as a structured project. Break down the design into features, user stories, and service components. Use a roadmap to align launches with client contract cycles. Track time on specific service development for cost capitalization.
Automate Feedback Categorization and Program Triage
Automatically categorize incoming feedback by BPO service line or technology platform. Set up rules to assign new service feature requests to the relevant product manager. Send a thank you note to the staff member who submitted a valuable improvement idea. Automation ensures quick processing of input.
Track Effort for New Service and Tool Design
Tracking the time spent on service and tool design is key for internal budgeting and R&D capitalization. Log non-billable time spent on research, content creation, and implementation for new service offerings. Create internal cost quotes for proposed technology upgrades. Justify resource use with clear data.
AI Feature Analysis
What do clients really want? OneDesk’s AI analyzes feedback for common themes. It can help you prioritize your development budget. The AI can also group similar bug reports. This makes your dev team more efficient.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
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See for yourself how OneDesk can help your team.
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