Centralize Client Prospect and Proposal Support
Your BPO Sales team is constantly qualifying leads, preparing complex proposals, and closing contracts. You need a fast, organized way to handle inquiries from prospects and partners. OneDesk ensures professional, timely communication.
Trusted by Business Process Outsourcing teams around the world
Missing Out on Leads Due to Slow Response to Inquiries
Prospective clients expect immediate, tailored information during the sales cycle. OneDesk ensures every inquiry from email or chat becomes an instant ticket. Set up Service Level Agreements (SLAs) for urgent proposal requests. Never miss a client opportunity.
Tracking Follow-Up and Communication with Key Prospects
Managing complex conversations with high-value prospects and partners in email is chaotic. OneDesk logs all communication, notes, and follow-up activity within the ticket. This creates a complete history of every engagement. Keep a clear, auditable sales record.
Organized Ticketing for Prospect and Partner Relations
Connect your sales, proposal, or partnership emails to auto-create tickets. Use custom views to filter by "New Prospect Inquiry," "RFP Follow-up," or "Partnership Request." Track your team's response speed against sales goals.
Automate Lead Assignment and Proposal Follow-Up Workflows
Use automation to speed up lead qualification and assignment. Automatically route any high-value ticket mentioning "Request for Proposal" to the Proposal Manager. Instantly send a "Thank You" email when a new inquiry is received. This ensures fast, consistent outreach.
Portal for Prospect and Partner Inquiries
Provide a dedicated portal where prospects and partners can submit detailed inquiries. They can easily track the status of their submitted questions. The Knowledge Base can host service descriptions, case studies, and partnership tiers. This frees up your sales team.
AI Summarizes Complex Prospect Inquiries and Drafts Replies
Inquiries from large prospects or RFPs can be very detailed and long. AI can summarize these long emails, pulling out the main service needs or questions. It can help draft professional, tailored replies for common pre-sales questions. This speeds up your engagement cycle.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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