Define Service Offerings and Consulting IP
For a consulting firm, "Product" manages the development of service offerings, proprietary methodologies, and internal knowledge assets. You need a system to connect client needs to intellectual property development. OneDesk links your client insights to your service roadmap.
Trusted by Consulting Firm teams around the world
Disconnect Between Client Needs and Service Offerings
Client feedback on service gaps, new market trends, and internal methodology ideas are scattered. OneDesk centralizes all client insight and staff input into a single backlog. This lets your team prioritize the development of new service offerings that meet market demand. Focus development on profitable IP.
Capture Ideas and Feedback from Consultants and Clients
Use a private internal portal for consultants to submit new service line ideas or methodology improvements. Connect your client feedback email to turn requests into trackable tickets. Set up priority for critical gaps in service offerings. Custom views allow the R&D team to see new ideas and the Knowledge team to see internal requests.
Plan New Service Offerings and Methodology Roadmaps
Manage the creation of a new consulting service offering or the formalization of a proprietary methodology as a structured project. Break down the design into features, IP documentation, and training modules. Use a roadmap to align launches with market cycles. Track time on specific service development for R&D capitalization.
Automate Feedback Categorization and Program Triage
Automatically categorize incoming feedback by practice area or industry vertical. Set up rules to assign new service feature requests to the relevant subject matter expert. Send a thank you note to the staff member who submitted a valuable improvement idea. Automation ensures quick processing of input.
Quote for Consulting IP and Track R&D Costs
Generate quotes for the use of proprietary methodologies in client engagements. Log billable time spent on client-specific professional services. Track internal non-billable time spent on core R&D and methodology development. Use this data for R&D tax credit reporting and service profitability analysis.
AI Feature Analysis
What do clients really want? OneDesk’s AI analyzes feedback for common themes. It can help you prioritize your development budget. The AI can also group similar bug reports. This makes your dev team more efficient.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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