Deliver Excellent Internal Consultant and Staff Support
Your Support team is the primary contact for your internal consultants and staff, managing software issues and administrative requests. Fast, professional, and efficient help is crucial for productivity. OneDesk helps you manage high-volume internal support efficiently.
Trusted by Consulting Firm teams around the world
Overwhelmed by High Volume of Consultant Software and Admin Issues
Consultants submit various issues, from travel booking problems to internal software bugs. OneDesk centralizes every inquiry from email, internal portal, and chat into one queue. Agents manage tickets efficiently, reducing consultant friction and improving service.
No Clear Way to Measure Support Quality for Project Teams
You need to track how quickly and effectively you are helping high-value project teams. Set up Service Level Agreements (SLAs) for different service categories, like "Travel Support" versus "Internal Software." Measure response and resolution times to prove your service value. Boost internal productivity.
Multichannel Ticketing for Internal Consultant Support
Centralize all internal support—whether from a dedicated support email, the internal chat, or the employee portal. Use custom views to filter by "Critical Software Issue," "Travel Question," or "Admin Request." Log every interaction for a clear employee history.
Automate Triage for Critical Consultant Support Escalations
Automation instantly directs urgent needs to the right staff member. Automatically assign any ticket mentioning "client presentation error" or "critical travel issue" to a high-priority queue. Route all "Billing Questions" directly to the finance office. This ensures immediate attention to the most critical issues.
Employee Portal and Self-Service Knowledge Base
Offer a clean, branded employee portal for staff to submit requests and check status. The Knowledge Base can host self-help articles on common FAQs, troubleshooting guides, and internal policy documentation. This deflects simple questions, allowing agents to focus on complex cases.
AI Helps Agents Draft Professional and Fast Consultant Replies
Responding to high-volume internal inquiries requires speed and consistency. AI can summarize long, complex user issues into quick points for the agent. It can help draft consistent, professional replies to common questions about internal tools or policy. This boosts agent productivity and service quality.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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