Support Client Technical Inquiries
Solve post-project issues. OneDesk combines ticketing with project history. Provide excellent service after the build.
Trusted by Engineering Firm teams around the world
Post-Project Support
Clients have questions after handover. OneDesk tracks these inquiries as tickets. You can reference the original project files. This provides accurate answers.
Warranty Issue Tracking
Track construction defects. OneDesk logs warranty claims and assigns them to engineers. You can track the resolution cost. This protects your margins.
Knowledge Base
Share technical docs. OneDesk allows you to create a portal for manuals and as-builts. Clients can help themselves. This reduces simple inquiries.
Automate Ticket Assignment
Expert answers. OneDesk routes structural questions to the structural department. It ensures the right expert responds. This minimizes liability.
Client Portal
Transparent service. OneDesk gives clients a view of their open issues. They see you are working on it. This builds long-term trust.
Service Cost Analysis
Track warranty costs. OneDesk reports on time spent on support. You can see if a project has too many issues. This informs future quality control.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
