Deliver Reliable Technology Support to All District Schools
Your IT team supports teachers, students, and staff across all schools and administrative sites. Fast, effective help desk service is essential for learning continuity. OneDesk manages all IT requests from a single, centralized platform.
Trusted by K–12 School District teams around the world
Struggling to Triage High Volume of Diverse School IT Issues
From a classroom projector issue to a district network problem, your queue is full. OneDesk centralizes all issues from email, chat, and the service portal. It instantly organizes tickets by severity or school location. Your team can prioritize critical instructional services.
Lack of Clear Service Metrics for Classrooms Versus Administration
You need to track service quality for different school sites and departments. Set up Service Level Agreements (SLAs) for critical classroom technology versus general staff issues. Use reporting to prove you are meeting service expectations for learning.
Centralized IT Service Ticketing and Asset Mapping
Connect your school help desk email to automatically create tickets. Use custom views to filter by "High School A Chromebook Issue," "Remote Learning Support," or "District Server." Track IT assets and link them directly to the user's ticket.
Automate School IT Triage and System Routing
Automation ensures instant attention for high-impact classroom problems. Automatically assign any ticket mentioning "testing software down" or "login error" to a high-priority queue. Route all printer issues in the central office to the Administration IT team. This reduces manual ticket sorting.
Branded Teacher and Staff Self-Service Portal
Offer a simple, branded portal for school staff to log their IT issues and requests. They can check the status of their ticket easily. The Knowledge Base can host "How-To" guides for classroom equipment, common software, and network access. This frees up your agents.
AI Quickly Suggests Fixes for Common Classroom Issues
Teachers often report similar software or hardware problems. Paste error logs or detailed user descriptions into the ticket. The AI can summarize the issue and suggest known fixes from your historical data. This significantly speeds up resolution time for technical staff.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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