Support Parents and Students
Resolve issues for the community. OneDesk organizes help requests from parents and students. Provide answers quickly to keep the focus on education.
Trusted by K–12 School District teams around the world
Parent Inquiries
Parents have questions about enrollment. OneDesk organizes these emails into a queue. You can ensure every parent gets a reply. This improves community relations.
Student Tech Support
Remote learning tech breaks. OneDesk provides a helpdesk for student device issues. You can swap out broken devices fast. This minimizes learning loss.
Knowledge Base for FAQs
Answer questions 24/7. OneDesk lets you publish answers to common questions online. Parents can find info on bus routes or lunches. This reduces phone calls.
Automate Routing by Topic
Get the right answer fast. OneDesk routes "Transportation" questions to the bus depot. It ensures the expert answers. This improves accuracy.
Portal for Families
Transparency for parents. OneDesk offers a portal where parents can track their requests. They feel heard and valued. It reduces anxiety.
Satisfaction Surveys
Ask how you did. OneDesk sends a survey after a ticket is closed. You can measure parent satisfaction. This helps you improve service quality.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
