Centralize Case Intake and Portfolio Reporting
Your PMO ensures high-value cases and internal projects are delivered on time and on budget. You need a system to centralize requests, track portfolio health, and support case teams. OneDesk combines help desk with project management for full visibility.
Trusted by Law Firm teams around the world
Scattered Case Change Requests and Support Needs
Case scope changes, partner feedback, and support needs come from client teams and associates. OneDesk centralizes all these inputs into trackable tickets. Easily convert a ticket into a case task or a formal change request. Keep your case scope controlled and transparent.
No Clear View of Case Support Load
You need to see which active cases are demanding the most support time and resources. OneDesk links every support ticket directly to a specific case. This gives you a clear picture of project health and lawyer/paralegal utilization. Prioritize support where the firm needs it most to maintain billable hours.
Integrated Case and Support Ticketing
Use OneDesk to manage both external client support and internal case management. Connect all case intake channels to automatically create tickets. Use custom views to filter by "High-Priority Risk" or "Change Request for Case X." Track your team's adherence to project deadlines using SLAs.
Automate Case Intake and Portfolio Triage
Set up rules to automatically categorize new project ideas or support needs. Route a "Major Scope Change Request" to the Responsible Partner instantly. Automatically tag tickets related to a specific phase, like "Discovery." Use automation to notify the Project Manager when a linked task is completed.
Portal for Stakeholder Case Requests and Feedback
Give stakeholders a clean portal to submit new case proposals or feedback on current cases. They can track the status of their requests easily. Use the Knowledge Base to host case governance documents, templates, and portfolio dashboards. This keeps communication consistent.
AI Summarizes Stakeholder Feedback and Project Status
Case status reports and client update meetings generate a lot of text. The AI can summarize meeting notes or long email chains about case issues. It quickly extracts key decisions and outstanding risks. This helps your PMO team keep projects moving forward.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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