Deliver Excellent Client and Staff Support
Your Support team is the front line for client satisfaction and internal productivity. Fast, accurate, and professional help is crucial for repeat business. OneDesk gives you the tools to manage high-volume client and staff support efficiently.
Trusted by Law Firm teams around the world
Overwhelmed by High Volume of Post-Engagement Inquiries
Clients constantly call with questions about billing, documentation, or new scope. OneDesk centralizes every inquiry from email, client portal, and chat into one queue. Agents can easily manage tickets, reducing stress and ensuring no request for new work is missed. Provide better service to those you serve.
No Clear Way to Measure Client Support Service Quality
You need to track how quickly and effectively you are supporting existing clients. Set up Service Level Agreements (SLAs) for different types of support requests, like billing inquiries or technical assistance. Use reporting to measure response and resolution times for key clients. Prove your support team's value.
Multichannel Ticketing for Client Support
Centralize all support—whether from a billing email, the website, or live chat. Use custom views to filter by "Client X Billing Inquiry" or "Urgent Technical Assistance." Log every interaction for a complete client history.
Automate Triage for Mission-Critical Support Requests
Automation instantly directs urgent needs to the right staff member. Automatically assign any ticket mentioning a specific "Case File Number" or "Critical Issue" to a high-priority queue. Route "Billing Questions" to the finance team. This ensures immediate attention to the most important client tickets.
Client Portal and Self-Service Knowledge Base
Offer an easy-to-use portal for clients to submit requests and check status. The Knowledge Base can host self-help articles on service procedures, common FAQs, and troubleshooting guides. This deflects simple questions, letting agents focus on complex needs.
AI Helps Agents Draft Professional and Fast Replies
Responding to high-volume inquiries can be repetitive and time-consuming. AI can summarize long, complex client issues into quick points for the agent. It can help draft empathetic, yet professional, replies to common questions. This boosts agent productivity and service quality.
Integrate with your tools
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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