Modernize HR Service for Museum and Library Staff
HR manages a diverse population of full-time, part-time, and volunteer staff. You need a system to manage high-volume requests, recruiting, and unique compliance projects. OneDesk modernizes your institutional HR service delivery.
Trusted by Libraries & Museum teams around the world
Handling High-Volume Staff and Volunteer Inquiries
HR receives constant inquiries about scheduling, benefits, and policies from diverse staff and volunteers. OneDesk centralizes all these questions into a professional, trackable help desk. This ensures fair, timely responses for all personnel. Improve morale and staff retention.
Centralized Support for Staff and Volunteers
Offer a private portal for staff to submit confidential HR questions or time-off requests. Connect your HR email to turn recruitment agency communications into tickets. Use SLAs to ensure compliance with union contract response times, if applicable. Custom views let the Benefits team see one queue and the Volunteer Coordinator see another. All staff support is streamlined.
Plan Recruiting Cycles and Staff Development Projects
Manage the complex process of a major curatorial staff search or a mandatory security training rollout as a project. Break down the hiring steps or training modules into tasks. Assign tasks across various departments (HR, Curatorial). Track time spent on different recruiting initiatives for resource reporting. Ensure all compliance deadlines are met.
Automate Onboarding and Document Workflows
Automatically assign new staff onboarding tasks to the relevant department (IT, HR, Manager). Set up rules to send a policy document package once the contract is signed. Send automated reminders to staff for overdue annual performance reviews. Automation ensures consistent execution of critical HR processes.
Track Time Spent on Compliance and Staffing
HR work is a core internal service, and tracking time proves its value to the board. Log non-billable time spent on major projects like contract negotiations or volunteer program development. Use this data to justify HR department staffing and budget requests. Track effort on diversity and inclusion initiatives for reporting.
AI Helps HR Answer Policy and Benefits Questions
Use the AI assistant to generate quick, accurate answers to common policy or benefits questions. It can draft professional internal communication about new HR initiatives. AI can summarize large volumes of employee feedback on policy changes. This lets HR focus on complex employee relations and staffing.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
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