Deliver Seamless Technology Support for Your Public Institution
Your IT team supports staff, public access terminals, and complex exhibit technology. Fast, reliable help desk service is essential for operations and visitor experience. OneDesk manages all IT requests from a single platform.
Trusted by Libraries & Museum teams around the world
Struggling to Triage Diverse Staff and Public IT Issues
From a librarian's software problem to a visitor's public access computer issue, your queue is full. OneDesk centralizes all issues from email, chat, and the service portal. It instantly organizes tickets by severity or location. Your team can prioritize critical visitor services.
Lack of Clear Service Metrics for Public vs. Staff-Facing IT
You need to track service quality for different user groups. Set up Service Level Agreements (SLAs) for public-facing systems versus internal staff issues. Use reporting to prove you are meeting service expectations for visitors and staff.
Centralized IT Service Ticketing and Asset Mapping
Connect your help desk email to automatically create tickets. Use custom views to filter by "Public Terminal Issue," "Exhibit Software Bug," or "Internal Staff Network." Track IT assets and link them directly to the user's ticket.
Automate IT Triage and System Routing
Automation ensures instant attention for high-impact problems. Automatically assign any ticket mentioning "payment kiosk down" or "public WiFi issue" to a high-priority queue. Route all staff login issues in the administrative office to the appropriate IT staff. This reduces manual ticket sorting.
Branded Visitor and Staff Self-Service Portal
Offer a simple, branded portal for staff and visitors to log IT issues and requests. They can check the status of their ticket easily. The Knowledge Base can host "How-To" guides for public WiFi, printing access, and common staff software. This frees up your agents.
AI Quickly Suggests Fixes for Common Public Access Issues
Public access computers often run into similar software problems. Paste error logs or detailed user descriptions into the ticket. The AI can summarize the issue and suggest known fixes from your historical data. This significantly speeds up resolution time for technical staff.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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