Tech for Public Spaces
Connect the community. OneDesk helps IT teams manage public PCs, wifi, and collection databases. Reliable tech makes the library a community hub.
Trusted by Libraries & Museum teams around the world
Public PC Management
Patrons need working computers. OneDesk tracks issues with public terminals. You can fix them fast. This bridges the digital divide.
Collection Database Support
The catalog must be online. OneDesk prioritizes tickets related to the ILS. You can ensure patrons can find books. This is the core service of the library.
Digital Archive Projects
Digitize the collection. OneDesk helps plan and track scanning projects. You can manage the workflow of digital assets. This makes history accessible to everyone.
Automate Ticket Prioritization
Keep critical systems up. OneDesk marks "Catalog Down" as urgent automatically. Your team reacts immediately. This minimizes service disruption.
Inventory Views
Track tech assets. OneDesk keeps a list of all scanners, tablets, and PCs. You know where everything is. This prevents theft and loss.
Usage Analytics
Understand tech demand. OneDesk reports on how often public PCs need support. You can decide when to upgrade. This optimizes the technology budget.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
