Secure and Manage Technology for Collections and Public
Museum and library IT supports specialized collection management systems, public access stations, and staff infrastructure. You need a single system to manage the help desk, projects, and security tasks. OneDesk is your unified IT work platform.
Trusted by Libraries & Museum teams around the world
Overwhelmed by Diverse System and User Issues
IT supports a mix of internal staff, specialized curatorial tools, and public-facing technology. OneDesk turns every issue into a trackable ticket. Prioritize collection system failures over general staff inquiries. Maximize system uptime for both staff and visitors.
Multi-Channel IT Help Desk Ticketing
Provide a portal, live chat, and connected email for staff and visitors to report IT issues. All submissions become tickets. Set up strict SLAs for critical collection management system (CMS) outages or security alerts. Custom views separate the public access support queue from the curatorial systems support queue. Support is efficient and focused.
Manage CMS Upgrades and Network Projects
Treat large projects like the migration to a new CMS or a library public network upgrade. Break down the project into technical tasks with dependencies. Assign specialized work to system admins or network engineers. Use project roadmaps to plan major system replacements over slow seasons. Ensure changes are seamless.
Automate IT Service Desk Triage and Escalation
Automatically assign a "Public Kiosk" issue ticket to the visitor support technician. Escalate any ticket categorized as a "Data Loss" in the CMS to the highest priority instantly. Send an automated notification to a staff member when their software request is fulfilled. Automation ensures immediate and correct routing of issues.
Track Effort for Collection vs. Public IT Support
IT is a major cost, and tracking time provides clarity to the board. Log non-billable time spent supporting curatorial and collection management systems versus public access technology. Track time on specific security audit projects. Use this data to justify technology budget increases and show the value of your team's support.
AI for Faster Troubleshooting and Documentation
The AI assistant can summarize long user problem descriptions or detailed system logs from the CMS. Use AI to draft quick, clear documentation for the public on using library or museum digital tools. It can help the help desk categorize incoming issues instantly. This speeds up first-call resolution. Your IT staff spend less time on documentation.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
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