Keep Library and Museum Operations Running Efficiently
Operations manages facility maintenance, security, and visitor flow. You need a fast, reliable system to manage all facility and administrative requests. OneDesk organizes all institution operations requests.
Trusted by Libraries & Museum teams around the world
Manual Tracking of Facility Maintenance and Visitor Service Issues
Facility issues and visitor service problems are constant and impact the public experience. OneDesk centralizes these diverse requests into trackable tickets. Easily assign work to internal staff or external vendors. Ensure no maintenance or security task is ever forgotten.
Lack of Accountability for Vendor and Internal Service Response Times
You need to hold external vendors and internal staff accountable for timely service. Use OneDesk to set Service Level Agreements (SLAs) for critical maintenance, like security system repair. Track vendor response and resolution times. Improve service delivery across the institution.
Centralized Ticketing for Facilities and Visitor Services
Connect your security, facilities, and visitor services emails to OneDesk. Set up custom views to see "HVAC Maintenance," "Security Incident," or "Visitor Service Issue." Log all vendor work and communication within the ticket.
Automate Triage and Vendor Work Order Routing
Automation ensures the fastest response to facility issues. Automatically route a "Gallery Security Alert" ticket to the security manager instantly. Tag any large equipment delivery as a high-effort logistics task. Instantly notify staff when a repair is scheduled.
Simple Portal for Submitting Facility and Security Requests
Provide an easy-to-use portal for staff to report facility issues or administrative needs. They can check the status of their reported repair or service request. The Knowledge Base can host guides for room booking, key access, and approved vendor lists. This reduces direct administrative calls.
AI Summarizes Issue Reports and Creates Clear Work Orders
Issue reports for facility problems are often vague or lengthy. AI can summarize complex issue reports into clear, actionable bullet points for your maintenance staff. It can help draft clear work orders for external contractors. This speeds up task allocation and execution.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
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