Centralize Event, Membership, and Retail Support
Your Sales/Revenue team drives income through events, memberships, and the gift shop. You need a fast, organized way to handle inquiries from visitors and corporate partners. OneDesk ensures professional, timely communication.
Trusted by Libraries & Museum teams around the world
Missing Out on Revenue Due to Slow Response to Inquiries
Prospective event renters or corporate sponsors expect immediate attention. OneDesk ensures every inquiry from email or chat becomes an instant ticket. Set up Service Level Agreements (SLAs) for urgent booking questions. Never miss a revenue opportunity.
Tracking Follow-Up and Communication with Key Corporate Sponsors
Managing communication with high-value sponsors in email is chaotic. OneDesk logs all communication, notes, and follow-up activity within the ticket. This creates a complete history of every engagement. Keep a clear record for all major donors.
Organized Ticketing for Revenue and Membership Relations
Connect your event rental, membership, or corporate sponsorship emails to auto-create tickets. Use custom views to filter by "New Corporate Inquiry," "Membership Renewal," or "Event Booking Question." Track your team's response speed.
Automate Lead Assignment and Booking Follow-Up Workflows
Use automation to speed up lead qualification and assignment. Automatically route any high-value ticket mentioning "Gala Sponsorship" to the Director of Development. Instantly send a "Thank You" email when a new inquiry is received. This ensures fast, consistent outreach.
Portal for Event Bookers and Corporate Partner Inquiries
Provide a dedicated portal where bookers and partners can submit detailed inquiries. They can easily track the status of their submitted questions. The Knowledge Base can host event packages, membership tiers, and corporate sponsorship guides. This frees up your sales team.
AI Summarizes Complex Booking Inquiries and Drafts Replies
Inquiries about renting a museum space for a large event can be very detailed. AI can summarize these long emails, pulling out the main event needs or questions. It can help draft professional, tailored replies for common booking questions. This speeds up your engagement cycle.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
