Design Project Management for Public Communications
Your design team creates all public-facing assets, from utility bills to park signage and city campaign materials. You need a system to manage all civic creative requests and approval workflows. OneDesk organizes your municipal design workflow.
Trusted by Municipal Service teams around the world
Stop Design Requests from Being Random City Emails
Municipal design teams receive constant, varied requests from public works, planning, and events. OneDesk turns these messy emails into structured, trackable tickets. This ensures clear project briefs and organized asset delivery. Focus on clear public communication, not email chaos.
Simple Submission for All Departmental Requests
Provide an internal submission portal for all city departments to request creative work. Connect your communications email to capture external press or vendor communications. Set up SLAs to prioritize urgent requests for public safety alerts or council meetings. Custom views organize requests by department (e.g., Parks, Police).
Plan Public Campaigns and Service Publication Projects
Manage large projects like a bond measure campaign or the annual citizen report. Break the project down into design tasks: concept, draft, legal review, and print coordination. Assign tasks to internal designers or external print vendors. Use visual tracking to ensure materials meet critical public release dates. Keep projects on schedule.
Automate Proofing Cycles and Request Routing
Automatically assign new event banner requests to the appropriate design specialist. Set up rules to move a task to 'Legal Review' once the designer uploads a proof. Send automatic reminders for approval feedback to the requesting department director. Automation speeds up the creative production line and ensures compliance.
Track Internal Design Time for Budget Allocation
Track the internal non-billable time spent supporting different city departments or public initiatives. Use this data to allocate design resources fairly across the municipal budget. Generate internal quotes for design services offered to city-funded agencies. Justify the design team's resource needs.
AI Helps Design Triage and Content Summaries
Use the AI assistant to summarize long, multi-point project briefs from city managers into concise design requirements. It can help draft professional feedback to designers on a creative proof. AI can categorize incoming requests by project type instantly. This reduces administrative overhead. Your team delivers accurate, brand-aligned assets faster.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
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