Manage Public Works and City Infrastructure Support
Your Engineering team maintains roads, utilities, water systems, and public facilities. Quick response to infrastructure failures and service requests is vital. OneDesk organizes all public works and infrastructure support tasks.
Trusted by Municipal Service teams around the world
Handling Emergency Infrastructure and Public System Failures
Issues like a water main break, traffic signal outage, or road collapse are critical public safety issues. OneDesk centralizes all citizen-reported and internal system tickets, prioritizing emergencies instantly. Ensure no critical infrastructure request is forgotten.
Poor Visibility into Service Request-to-Resolution Time
You need to prove your team's efficiency in maintaining public services. Use OneDesk to set Service Level Agreements (SLAs) for different issue types. Track your team's response time for critical public works outages. Improve your service metrics for citizens.
Integrated Infrastructure and Service Request Ticketing
Centralize all public works and facility requests from email, calls, and citizen forms. Connect monitoring alerts to automatically create tickets for system issues. Use custom views to filter by "Pothole Report," "Traffic Signal Outage," or "Water Main Break."
Automate Triage and Assignment for Public Works Issues
Automation ensures immediate attention for high-priority needs. Automatically assign any ticket mentioning "hazardous spill" or "major water leak" to the on-call crew and notify the Director. Route all routine "Street Light Out" requests to the correct scheduler. This saves valuable time.
Citizen Portal for Reporting Public Service Issues
Provide a simple portal for citizens to report facility and infrastructure problems. They can check the status of their reported issue, like a broken streetlight or pothole repair. Use the Knowledge Base to host guides for common reporting procedures. This reduces direct calls to your team.
AI Analyzes Service Reports and Suggests Maintenance Fixes
Citizen reports on infrastructure issues are often vague. The AI can summarize long issue reports or detailed user descriptions pasted into a ticket. It can help suggest potential causes or past fixes for similar issues. This assists your engineers in faster diagnosis.
Integrate with your tools
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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