Manage Public Works and City Infrastructure
The Engineering team manages the city's complex infrastructure: roads, water, utilities, and facility maintenance. You need a robust system for service requests, maintenance, and capital projects. OneDesk centralizes all your public works.
Trusted by Municipal Service teams around the world
Disorganized Requests for City Infrastructure Repairs
Municipal engineering deals with a constant flow of maintenance and repair requests for public assets. OneDesk centralizes all facility and system issues into a unified help desk. Prioritize safety-critical repairs (e.g., burst pipes) over routine maintenance. Reduce public disruption and increase efficiency.
Centralized Ticketing for Citizen and Internal Issues
Provide a simple portal for citizens to report potholes, broken lights, or water issues. Turn vendor maintenance emails into trackable tickets instantly. Use SLAs for immediate response to critical issues like major road closures or utility failures. Custom views let the Water team see one queue and the Roads team another.
Plan Capital Improvement and Infrastructure Projects
Manage projects like a new bridge construction, road resurfacing, or a utility upgrade. Break the project into engineering tasks with milestones and dependencies. Assign specialized work to internal staff or external contractors. Use roadmap views to track long-term, multi-year capital plans. Keep projects on budget and schedule.
Automate Triage and Preventative Maintenance
Automatically assign a pothole ticket to the public works crew responsible for that district. Set up rules to create a recurring preventative maintenance ticket quarterly for sewer inspection. Send automatic notifications to the supervisor when a critical task is overdue. Automation ensures a proactive and consistent approach to city upkeep.
Track Project Spend and Capital Expenditure
Generate quotes for major equipment or infrastructure improvement projects. Log non-billable time for internal staff working on facility upkeep and repairs. Track time on specific bond-funded projects for reporting. Use this data to manage capital budgets. Match supplier invoices to specific repair projects for clear cost control.
AI Helps Analyze Facility Issues and Citizen Reports
The AI assistant can quickly categorize and summarize citizen reports of infrastructure issues or equipment error logs. Use AI to draft clear, professional communication to residents about planned utility outages. It helps the team prioritize complex issues faster. Your engineers spend less time documenting and more time fixing.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
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