Communicate Services and Engage the Public
Marketing and Communications promotes city services, manages public outreach, and handles media relations. You need a platform for project execution and high-stakes public communication. OneDesk organizes your city's communications engine.
Trusted by Municipal Service teams around the world
Public Communication Campaigns Lack Coordination
Marketing manages a high volume of time-sensitive campaigns for public safety, events, and service announcements. OneDesk treats each campaign as a trackable project. Set clear milestones, assign content creation tasks, and track performance. Ensure marketing efforts directly support public information needs.
Centralized Portal for All Public Information Needs
Use a submission portal for all city departments to request communication support or event promotion. Connect your media relations email to quickly log press inquiries. Set up SLAs to prioritize urgent requests for public safety or crisis communications. Custom views let the PR team see one queue and the Digital team another. All communication is organized.
Plan Public Outreach and Service Announcement Projects
Manage a city-wide service change announcement or a community survey as a master project. Break the campaign into phases: concept, outreach, and public response. Use visual tools to manage content asset creation and distribution. Track time spent on high-impact public service announcements. Keep communication goals on track and consistent.
Automate Content Review and Public Release Approval
Automatically assign a new press release draft to the appropriate department head for fact-checking. Set up rules to send a notification to the Mayor's Office when a major announcement is ready for final approval. Send automated reminders for overdue photography asset submissions. Automation ensures fast, compliant content delivery.
Track Campaign Performance and Budget Spend
Track the non-billable time spent on specific public awareness or service promotion campaigns. Use this data to analyze the true cost of public information dissemination. Create internal quotes for cross-departmental marketing services. Maintain clear accountability for all communications budget expenditures.
AI Helps Draft Public Statements and Analyze Feedback
Use the AI assistant to summarize large amounts of citizen feedback on a new public service or policy change. It can help draft compelling social media posts or official public statements. AI can categorize incoming requests like "Media Inquiry" or "Event Promotion." This accelerates content creation.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
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