Citizen Services 311
One call for everything. OneDesk functions as a CRM for citizen requests. Provide a single point of contact for city services.
Trusted by Municipal Service teams around the world
311 Request Management
Route calls to action. OneDesk logs every 311 call as a ticket. You can pass it to the right department. This ensures nothing gets lost.
Knowledge Base for Agents
Answers at fingertips. OneDesk provides a knowledge base for call takers. They can answer questions about trash day instantly. This reduces transfer times.
Citizen Feedback Loop
Close the loop. OneDesk notifies the citizen when the pothole is fixed. This improves satisfaction. It builds trust in government.
Automate Ticket Assignment
No manual dispatch. OneDesk uses keywords to route "Streetlight" tickets to Electric. It speeds up the fix. This improves efficiency.
Citizen Portal
Self-service options. OneDesk lets citizens report issues online. They can track the status. This reduces call volume.
Service Level Analytics
Monitor the city. OneDesk reports on how long it takes to fix issues. You can hold departments accountable. This improves city services.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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