Manage Program Delivery and Project Support Effectively
Your PMO ensures that programs and projects align with the nonprofit's mission. You need a system to centralize requests, track portfolio health, and support project teams. OneDesk combines help desk with project management.
Trusted by Nonprofit Organization teams around the world
Scattered Project Change Requests and Program Feedback
Project change requests, stakeholder feedback, and support needs come from everywhere. OneDesk centralizes all these inputs into trackable tickets. Easily convert a ticket into a project task or a change request. Keep your project scope controlled and transparent.
No Clear View of Project Support Needs and Resource Load
You need to see which projects are demanding the most support time. OneDesk links every support ticket directly to a specific project. This gives you a clear picture of project health and team resource utilization. Prioritize support where the mission needs it most.
Integrated Project and Support Ticketing
Use OneDesk to manage both external program support and internal project management. Connect all project intake channels to automatically create tickets. Use custom views to filter by "High-Priority Risk" or "Change Request." Track your team's adherence to project deadlines using SLAs.
Automate Project Intake and Portfolio Triage
Set up rules to automatically categorize new project ideas or support needs. Route a "Grant Proposal Request" to the planning team instantly. Automatically tag requests related to a specific program area. Use automation to update the project manager when a linked task is completed.
Portal for Stakeholder Project Requests and Feedback
Give stakeholders a clean portal to submit new project proposals or feedback on current programs. They can track the status of their requests easily. Use the Knowledge Base to host project templates, governance documents, and portfolio updates. This keeps communication consistent.
AI Summarizes Stakeholder Feedback and Project Status
Stakeholder meetings and project status reports generate a lot of text. The AI can summarize meeting notes or long email chains about project issues. It quickly extracts key decisions and outstanding risks. This helps your PMO team keep projects moving forward.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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