Automate Deployment and Manage Cloud Infrastructure
Your DevOps & Cloud Operations team manages the CI/CD pipeline, cloud resources, and system reliability. You need a system for incident management, deployment requests, and collaboration with Engineering. OneDesk is your operations control center.
Trusted by SaaS teams around the world
Inefficient Infrastructure and Deployment Requests
DevOps deals with constant change requests, pipeline issues, and critical infrastructure maintenance. OneDesk turns all requests and alerts into trackable tickets. This ensures rapid, controlled deployment and clear communication with developers. Improve system stability and scalability.
Centralized Ticketing for Infra and Deployment Issues
Provide a portal for Engineering to submit detailed deployment requests or infrastructure-as-code changes. Connect your monitoring alerts (e.g., Datadog) to create tickets instantly. Use SLAs for immediate response to production incidents and system failures. Custom views separate deployment requests from infrastructure maintenance tickets.
Plan Infrastructure and Pipeline Upgrade Projects
Treat major projects like a multi-region cloud expansion, a new CI/CD tool rollout, or a security audit as structured projects. Break the project into technical tasks with milestones and dependencies. Assign specialized work to SREs or Cloud Engineers. Use roadmap views to track long-term infrastructure plans. Ensure change is controlled.
Automate Incident Triage and Deployment Workflows
Automatically route a production alert ticket to the on-call engineer for the affected service. Set up rules to send a notification to the development lead once a new deployment is complete. Create recurring tickets for routine security and patch management. Automation ensures consistent, high-quality service delivery.
Quote for Cloud Services and Track Infrastructure Costs
Generate quotes for custom cloud environment setups for enterprise clients. Log billable time for any client-requested infrastructure or service documentation. Track internal non-billable time spent on continuous service improvement and incident resolution. Use this data to justify budget requests and show the value of reliability efforts.
AI for Process Documentation and Incident Summaries
The AI assistant can draft clear, official documentation for new deployment or incident management procedures. Use AI to summarize long incident response call logs for post-mortem reports. It can help categorize incoming staff questions about cloud resource usage. This saves time on writing and ensures clarity in communication.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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