Streamline Bug Reporting and Test Management
Your QA & Testing team is responsible for product quality, managing test plans, and reporting defects. You need a system to manage test cycles, bug backlogs, and collaborate seamlessly with Engineering. OneDesk is your unified quality work platform.
Trusted by SaaS teams around the world
Disorganized Bug Reporting and Test Planning
QA teams struggle with scattered bug reports, inconsistent documentation, and disorganized test cycles. OneDesk centralizes all defects and test cases into a unified system. This ensures clear, reproducible bug reports and organized testing efforts. Drive product quality and velocity.
Centralized Ticketing for Bugs and Test Cases
Provide a portal for QA to submit detailed, structured bug reports directly into the development backlog. Connect a team email for external beta tester feedback. Use priority levels to flag critical, release-blocking defects instantly. Custom views let the Automated Testing team see one queue and the Manual QA team see another.
Plan Test Cycles and Quality Assurance Projects
Manage major testing efforts like regression testing for a new release or a security audit as a structured project. Break the testing down into tasks: test case creation, execution, and defect reporting. Assign tasks to specific QA specialists. Use visual tracking to ensure all test cycles are complete before release.
Automate Bug Triage and Status Updates
Automatically assign a new bug report to the QA Lead for initial verification. Set up rules to move a ticket to 'Re-Test' once a developer marks the fix as complete. Send automatic notifications to the Development Lead for any critical, unassigned defects. Automation speeds up the fix-verify-close cycle.
Quote for QA Services and Track Testing Costs
Generate quotes for dedicated QA services for custom enterprise client projects or external testing contracts. Log billable time for all work on client-specific testing and documentation. Track internal non-billable time for test environment setup and continuous quality improvement. Use this data to manage client profitability.
AI Code and Bug Analysis
Debugging takes time. OneDesk’s AI can help analyze error logs pasted into tickets. It can suggest potential causes. Use the AI chatbot to update project managers on status. It acts as a technical assistant for the team.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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