Manage Infrastructure Requests and Release Support
Your DevOps team manages the infrastructure, deployment pipeline, and cloud resources. You need a system to manage internal support requests, monitor system alerts, and ensure fast, stable releases. OneDesk organizes all ops tasks.
Trusted by Software Development teams around the world
Inefficient Intake of Internal Infrastructure Requests
Requests for new environments, resource provisioning, or pipeline fixes come from engineering teams constantly. OneDesk centralizes all inputs into a single queue. Every request becomes a trackable ticket, ensuring resource allocation is controlled.
Lack of Visibility into Response Time for System Alerts
You need to ensure immediate response to critical monitoring alerts and deployment failures. OneDesk allows you to set Service Level Agreements (SLAs) for different alert severities. Automatically prioritize tickets from monitoring systems. Maintain system stability and uptime.
Integrated Infrastructure Request and Alert Ticketing
Centralize all internal engineering requests and automated system alerts. Connect monitoring tool emails to auto-create tickets for critical failures. Use custom views to filter by "Critical Prod Alert" or "New Environment Request."
Automate Triage and Assignment Based on System Priority
Automation ensures immediate attention for high-priority needs. Automatically assign any ticket from the monitoring system with a "severity: critical" tag to the on-call engineer and notify the CTO. Route routine "Resource Cleanup" requests to the correct scheduler. This saves valuable time.
Internal Portal for Infrastructure Requests and Runbook Access
Offer a secure, internal portal where engineering can submit requests for new environments or resource changes. They can track the status of their request. The knowledge base can host runbooks, deployment guides, and common troubleshooting steps. This empowers developers to self-serve.
AI Code and Bug Analysis
Analyzing complex system logs and deployment errors is a constant task. OneDesk’s AI can help analyze error logs pasted into tickets from a failed build or deployment. It can suggest potential causes based on common infrastructure issues. This assists your team in faster root cause analysis.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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