Define Features and Manage the Product Roadmap
Your Product team is the voice of the customer, defining features, prioritizing the backlog, and managing the product roadmap. You need a system to connect user feedback to development execution. OneDesk links your customers to your engineering team.
Trusted by Software Development teams around the world
Disconnect Between Customer Feedback and Development
User feedback, feature requests, and market research are scattered, making prioritization difficult. OneDesk centralizes all input into a unified backlog that aligns with the product roadmap. This ensures engineering effort is focused on the highest-value features. Drive product success with data.
Capture Ideas and Feedback from All Channels
Use a public portal, connected email, and social media integration to gather user feedback and feature requests. All input becomes a trackable ticket. Set up priority for critical product deficiencies. Custom views allow the Growth team to see feature requests and the Support team to see bug reports.
Plan Feature Releases and Product Roadmaps
Manage the development of new feature sets or product version releases as structured projects. Break down the release into user stories, tasks, and QA milestones. Use a roadmap view to align engineering efforts with marketing launches. Track time spent on different features for R&D capitalization.
Automate Feedback Categorization and Backlog Triage
Automatically categorize incoming user feedback by feature area or product type. Set up rules to assign new feature requests to the relevant Product Manager. Send an automated thank you note to the user who submitted an idea that was added to the roadmap. Automation ensures quick processing of input.
Quote for Custom Features and Track R&D Costs
Generate quotes for custom features requested by high-value clients. Log billable time spent on client-specific development for invoicing. Track internal non-billable time spent on core R&D and feature discovery. Use this data for R&D tax credit reporting and product profitability analysis.
AI Feature Analysis
What do clients really want? OneDesk’s AI analyzes feedback for common themes. It can help you prioritize your development budget. The AI can also group similar bug reports. This makes your dev team more efficient.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
