Deliver Seamless Technology Support for Your Campus
Your IT team supports thousands of students, faculty, and staff across diverse systems. Fast, reliable help desk service is essential for learning and research. OneDesk manages all IT requests from a single platform.
Trusted by Universities & College teams around the world
Struggling to Triage High Volume of Diverse IT Issues
From a student's broken laptop to a professor's research server issue, your queue is full. OneDesk centralizes all issues from email, chat, and the service portal. It organizes tickets by severity or department instantly. Your team can prioritize critical campus services.
Lack of Clear Service Metrics for Academic and Research IT
You need to track service quality for different campus groups. Set up Service Level Agreements (SLAs) for critical academic systems versus general staff issues. Use reporting to prove you are meeting service expectations for faculty and students.
Centralized IT Service Ticketing and Asset Mapping
Connect your campus help desk email to automatically create tickets. Use custom views to filter by "Student Lab Issue," "Remote Teaching Support," or "Critical Research Server." Track IT assets and link them directly to the user's ticket.
Automate Campus IT Triage and System Routing
Automation ensures instant attention for high-impact problems. Automatically assign any ticket mentioning "Canvas down" or "login error" to a high-priority queue. Route all printer issues in the library to the Facilities IT team. This reduces manual ticket sorting.
Branded Student and Faculty Self-Service Portal
Offer a simple, branded portal for students and faculty to log their IT issues and requests. They can check the status of their ticket easily. The Knowledge Base can host "How-To" guides for campus WiFi, VPN setup, and common software. This frees up your agents.
AI Quickly Suggests Fixes for Common Student Issues
Students often report similar software or network problems. Paste error logs or detailed user descriptions into the ticket. The AI can summarize the issue and suggest known fixes from your historical data. This significantly speeds up resolution time for technical staff.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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