Support the Digital Campus
Connect students and faculty. OneDesk combines IT service management with project planning. delivering reliable tech to thousands of users.
Trusted by Universities & College teams around the world
WiFi and LMS Issues
When the network is down, campus stops. OneDesk groups similar tickets to handle outages fast. You can communicate status to the whole campus. This reduces the flood of duplicate tickets.
Device Lifecycle Management
Tracking thousands of computers is hard. OneDesk manages the lifecycle of faculty and lab equipment. You know when to replace machines. This helps with budget forecasting.
IT Project Portfolios
Manage major software rollouts. OneDesk handles the complexity of implementing new student information systems. Track dependencies and risks. This ensures successful launches.
Automate Password Resets
Reduce helpdesk volume. OneDesk can suggest self-help articles for common issues like passwords. It allows your team to focus on harder problems. This improves efficiency.
Dashboards for Service Health
Monitor the pulse of campus IT. Dashboards show real-time ticket volume and resolution times. You can spot trends during exam weeks. It helps you staff the helpdesk appropriately.
SLA Reporting for Departments
Prove your value. OneDesk reports on how fast you serve different departments. You can show the Biology department you are meeting their needs. This builds trust across campus.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
