Keep Campus IT Running Smoothly and Securely
University IT supports thousands of users, complex research systems, and a large network infrastructure. You need a single system to manage the help desk, projects, and security tasks. OneDesk is your unified IT work platform.
Trusted by Universities & College teams around the world
Overwhelmed by Student and Faculty IT Issues
Campus IT is a high-volume, dynamic environment with constant support requests from diverse users. OneDesk turns every issue into a trackable ticket. This allows for quick prioritization of academic system failures over student password resets. Reduce downtime and focus resources effectively.
Multi-Channel IT Help Desk Ticketing
Provide a portal, live chat, and connected email for students and faculty to report IT issues. All submissions become tickets. Set up strict SLAs for critical research or administrative system outages. Custom views separate the student help desk queue from the research systems support queue. Support is efficient and focused.
Manage Infrastructure Upgrades and System Rollouts
Treat large projects like the implementation of a new student portal or a network upgrade. Break down the project into technical tasks with dependencies. Assign specialized work to system admins or network engineers. Use project roadmaps to plan major system replacements over the academic year. Ensure major changes are seamless.
Automate IT Service Desk Triage and Escalation
Automatically assign a "Lab Equipment" ticket to the specific lab's technician. Escalate any ticket categorized as a "Security Breach" to the response team instantly. Send an automated notification to a user when their ticket is resolved. Automation ensures immediate and correct routing of issues.
Track Effort for Academic vs. Administrative IT
IT is a major cost, and tracking time provides clarity. Log non-billable time spent supporting academic research systems versus administrative services. Track time on specific compliance or security audit projects. Use this data to justify budget increases and show the value of your team's diverse efforts.
AI for Faster Troubleshooting and Documentation
The AI assistant can summarize long user problem descriptions or detailed network logs. Use AI to draft quick, clear knowledge base articles for common student issues. It can help the help desk categorize incoming issues instantly. This speeds up first-call resolution. Your IT staff spend less time on documentation.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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