Centralize Enrollment and Partner Support for the University
Your Admissions/Sales team drives enrollment and secures vital partnerships. You need a fast, organized way to manage inquiries from prospective students, parents, and corporate partners. OneDesk ensures professional, timely communication.
Trusted by Universities & College teams around the world
Missing Out on Leads Due to Slow Response to Inquiries
Prospective students and parents expect immediate answers during the admissions cycle. OneDesk ensures every inquiry from email or chat becomes an instant ticket. Set up Service Level Agreements (SLAs) for urgent admissions questions. Never miss a potential enrollment.
Tracking Follow-Up and Communication with Key Institutional Partners
Managing conversations with corporate partners or feeder schools in email is chaotic. OneDesk logs all communication, notes, and follow-up activity within the ticket. This creates a complete history of every partnership engagement. Keep a clear record.
Organized Ticketing for Admissions and Partner Relations
Connect your main admissions, partnership, or executive education emails to auto-create tickets. Use custom views to filter by "New Student Inquiry," "Parent Question," or "Corporate Training Request." Track your team's response speed.
Automate Lead Assignment and Application Follow-Up Workflows
Use automation to speed up lead qualification and assignment. Automatically route any ticket mentioning "graduate program" to the correct department's admissions officer. Instantly send a "Thank You for Your Interest" email to new inquirers. This ensures fast, consistent outreach.
Portal for Prospective Student and Partner Inquiries
Provide a dedicated portal where prospective students and partners can submit detailed inquiries. They can easily track the status of their submitted questions. The Knowledge Base can host application FAQs, program details, and partnership tiers. This frees up your sales team.
AI Summarizes Complex Admissions Inquiries and Drafts Replies
Inquiries from parents or international partners can be long and contain many questions. AI can summarize these long emails, pulling out the main concerns or questions. It can help draft professional, tailored replies for common admissions questions. This speeds up your engagement cycle.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
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