Define Client Requirements and Manage Features
For a web agency, "Product" focuses on gathering client requirements, defining deliverables, and managing the feature backlog for client projects. You need a system to connect client needs to development execution. OneDesk links your clients to your engineering team.
Trusted by Web Development Agency teams around the world
Disconnect Between Client Needs and Deliverables
Client requirements, feature requests, and scope changes are scattered, leading to scope creep and disputes. OneDesk centralizes all client input into a unified backlog that defines the project scope. This ensures development effort is focused on agreed-upon deliverables. Drive project success with data.
Capture Ideas and Feedback from All Channels
Use a private client portal and connected email to gather client feedback and new feature requests. All input becomes a trackable ticket. Set up priority for critical site-down issues. Custom views allow the Client Manager to see feature requests and the Support team to see bug reports.
Plan Feature Sprints and Client Website Roadmaps
Manage the development of new feature sets or website version releases as structured projects. Break down the release into user stories, tasks, and QA milestones. Use a roadmap view to align engineering efforts with client launches. Track time spent on different features for accurate billing.
Automate Feedback Categorization and Backlog Triage
Automatically categorize incoming client feedback by feature area or project type. Set up rules to assign new feature requests to the relevant Project Manager. Send an automated notification to the client once a feature is deployed to the staging environment. Automation ensures quick processing of input.
Quote for Scope Changes and Track Project Costs
Generate quotes for out-of-scope feature requests or project changes. Log billable time spent on client-specific development for invoicing. Track internal non-billable time spent on core agency process improvement. Use this data for project profitability analysis and scope control.
AI Feature Analysis
What do clients really want? OneDesk’s AI analyzes feedback for common themes. It can help you prioritize your development budget. The AI can also group similar bug reports. This makes your dev team more efficient.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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