Streamline Bug Reporting and Test Case Management
Your QA & Testing team is the final gate for client project quality and stability. You need a system to manage client-reported bugs, track internal test status, and ensure smooth handoff to engineering. OneDesk organizes all quality assurance tasks.
Trusted by Web Development Agency teams around the world
Inefficient Tracking of Internal and Client-Reported Bugs
Internal bug reports and client-reported issues are scattered across various tools and emails. OneDesk centralizes all inputs into a single queue. Every test failure becomes a trackable ticket, linked to the engineering task for resolution.
No Clear Way to Prioritize Bugs for the Client Project Team
You need to clearly communicate which bugs are critical and block a client launch. OneDesk allows you to set Service Level Agreements (SLAs) for different bug severities. Prioritize tickets that are preventing final testing or a scheduled launch. Maintain a high bar for client project quality.
Integrated Bug Reporting and Test Case Ticketing
Centralize all test failures, usability issues, and client-reported bugs from manual and automated testing. Connect client support emails to auto-create tickets. Use custom views to filter by "Client A Go-Live Blocker" or "Regression Test Failure." Convert tickets directly into engineering tasks.
Automate Triage and Assignment Based on Bug Severity
Automation ensures immediate attention for high-priority needs. Automatically assign any ticket mentioning "client site down" or "data corruption" to the highest priority level and notify the Engineering lead. Route routine UI/UX issues to the Design team. This saves valuable time on triage.
Internal Portal for Bug Reporting and Test Status Tracking
Offer a secure, internal portal where testers can submit detailed, reproducible bug reports. They can track the progress of their reported issue to ensure proper fix verification. The knowledge base can host test case templates and environment setup guides. This standardizes reporting.
AI Code and Bug Analysis
Analyzing and documenting complex bug reports can be time-consuming. OneDesk’s AI can help analyze error logs pasted into tickets. It can summarize the core issue and suggest potential causes based on common errors. This acts as a technical assistant, allowing your QA team to focus on quality, not documentation.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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