Support Client Websites
Maintenance is revenue. OneDesk helps support teams manage retainer requests. Keep sites secure and clients happy.
Trusted by Web Development Agency teams around the world
Retainer Management
Track the hours. OneDesk tracks time against monthly retainers. You can show value to the client. This ensures renewals.
Emergency Fixes
Site down! OneDesk prioritizes urgent tickets. You can fix them fast. This proves your worth.
CMS Updates
Keep them safe. OneDesk tracks routine maintenance tasks. You can prevent hacks. This protects the client.
Automate Ticket Routing
Send to support. OneDesk routes maintenance emails to the support queue. It keeps them out of PM inboxes. This organizes work.
Client Portal
Self-service. OneDesk gives clients a place to log requests. They can see the progress. This reduces anxiety.
Response Time Reports
Meet the SLA. OneDesk reports on support speed. You can justify the retainer fee. This builds loyalty.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
