Deliver Fast, Confidential HR Support to Engineers
Your HR team supports valuable, specialized engineering talent. Quick, confidential support is key to employee retention and project staffing. OneDesk helps you manage every employee inquiry securely and efficiently.
Trusted by Engineering Firm teams around the world
Handling Sensitive Employee Project Assignment Data
HR issues, especially around compensation, performance, and project assignments, must be kept private. OneDesk allows you to create private tickets that only specific HR staff can view. This ensures full confidentiality for questions about benefits, payroll, or project staffing. Maintain a secure, compliant record of all interactions.
Slow Response Times on Project Staffing Questions
Engineers and Project Managers need fast answers about staffing and contract details. OneDesk lets you set up strict Service Level Agreements (SLAs) for response times. Ensure every ticket about a new hire or project transfer is handled promptly. Quick answers boost internal trust and project momentum.
Secure and Organized Employee Request Ticketing
Centralize all HR questions from email, chat, and the employee portal. Set up custom views to filter by "New Hire Onboarding," "Project Staffing," or "General Benefits." Automatically log all communication within the ticket for a clear audit trail and compliance record.
Automate Onboarding and Project Staffing Workflows
Use automation to streamline common HR tasks. A new "Engineer Onboarding" ticket can automatically trigger an email to IT and Facilities for setup. Instantly assign any "Project Assignment Question" ticket to the correct HR specialist. This saves time on manual routing for a high volume of staff changes.
Private Employee Portal for Confidential HR Matters
Offer a private portal where employees can securely submit confidential questions. The portal is a trusted place for staff to track the status of their requests. Use the Knowledge Base to host FAQs on benefits, policy manuals, and time-off request forms. This encourages self-service.
AI Helps Draft Policies and Summarizes Employee Issues
Drafting clear internal communications and summarizing staff concerns is time-consuming. AI can summarize long employee concern reports, highlighting core issues around project stress or workload. It can also help you draft clear, professional replies for common policy questions. This speeds up your daily admin tasks.
Integrate with your tools
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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