Manage Lab Systems and Research Infrastructure
The Engineering team maintains specialized lab equipment, computational systems, and core research infrastructure. You need a robust system for maintenance, projects, and stakeholder communication. OneDesk centralizes all your technical and facility work.
Trusted by Research Institution teams around the world
Lack of Organization for Critical Lab Maintenance
Research engineering deals with a constant flow of maintenance and repair requests for high-cost, critical lab equipment. OneDesk centralizes all facility and system issues into a unified help desk. Prioritize essential equipment repairs over routine maintenance. Reduce downtime for research projects.
Centralized Ticketing for Facility and Lab Issues
Provide a simple portal for researchers and staff to report facility issues, equipment failures, or system problems. Turn vendor maintenance emails into trackable tickets instantly. Use SLAs for immediate response to critical issues like server outages or specialized equipment failure. Custom views let the Facility team see one queue and the Systems team another.
Plan Infrastructure and Equipment Upgrade Projects
Manage projects like a new cleanroom build, a server cluster upgrade, or a major equipment installation. Break the project into engineering tasks with milestones and dependencies. Assign specialized work to internal staff or external contractors. Use roadmap views to track long-term, multi-year infrastructure plans. Keep projects on budget and schedule.
Automate Lab Triage and Preventative Maintenance
Automatically assign a specialized equipment issue ticket to the correct system engineer. Set up rules to create a recurring preventative maintenance ticket quarterly for core lab systems. Send automatic notifications to the PI when a critical repair is overdue. Automation ensures a proactive approach to facility upkeep.
Track Project Spend and Equipment Costs for Grants
Generate quotes for new research equipment or infrastructure upgrade projects. Log non-billable time for internal staff working on facility upkeep. Track billable time on specific grant-funded research equipment maintenance. Use this data to manage capital budgets and comply with grant financial reporting.
AI Helps Analyze Equipment Logs and System Issues
The AI assistant can quickly categorize and summarize complex equipment error logs or system diagnostic reports. Use AI to draft clear, professional communication to researchers about planned system outages. It helps the team prioritize complex issues faster. Your engineers spend less time documenting and more time fixing.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
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