Streamline Internal Tool Development and Technical Support
Your Engineering team develops internal platforms, data tools, and technical solutions for client delivery. You need a system to manage internal requests, track SLAs, and ensure tool stability. OneDesk organizes all internal engineering work.
Trusted by Consulting Firm teams around the world
Inefficient Intake of Internal Tool Requests and Bugs
Internal requests for new tools, feature enhancements, or bug fixes are scattered across channels. OneDesk centralizes all inputs into a single queue. Every request becomes a trackable ticket, linked to the correct project or tool.
Lack of Visibility into Issue Resolution Against Project Deadlines
You need to ensure internal tool issues are fixed quickly to support client projects. OneDesk allows you to set Service Level Agreements (SLAs) for different issue severities. Prioritize tickets that are in danger of disrupting a major client engagement. Prove your internal reliability.
Integrated Internal Support and Development Ticketing
Centralize all internal reported issues and development tasks. Connect internal support emails to auto-create tickets. Use custom views to filter by "Critical Internal Platform Bug" or "New Tool Feature Request." Convert tickets directly into development tasks.
Automate Triage and Assignment Based on Issue Severity
Automation ensures immediate attention for high-priority needs. Automatically assign any ticket mentioning "platform down" or "data error" to the on-call engineer and set priority to Critical. Route routine requests to the correct specialist. This saves valuable time.
Internal Portal for Bug Reporting and Tool Status Tracking
Offer a secure, internal portal where consultants can submit issues and track their status. They can check the progress of their bug fix or feature request. The knowledge base can host technical documentation and troubleshooting guides for internal tools. This empowers staff to self-serve.
AI Code and Bug Analysis
Debugging complex internal tool issues takes time and focus. OneDesk’s AI can help analyze error logs pasted into tickets. It can suggest potential causes based on common tool errors. This acts as a technical assistant, allowing your engineers to focus on fixing the problem quickly.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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