Deliver Excellent Support to Schools and Families
The Support team includes central services like enrollment, student services, and family support. You manage high-volume, sensitive inquiries daily. You need an efficient, centralized system to keep services running smoothly. OneDesk centralizes all your district support services.
Trusted by K–12 School District teams around the world
Fragmented Support Across District and Schools
Parent and staff inquiries get lost bouncing between the school office and central district departments. OneDesk creates a unified intake point for all general support issues. Prioritize urgent student safety needs and ensure all inquiries are logged. Improve overall service consistency.
Multi-Channel Intake for All School Inquiries
Provide a portal, live chat, and connected email for parents and staff to submit questions easily. All input becomes a trackable ticket. Use SLAs to prioritize urgent requests like enrollment appeals or transportation issues. Custom views allow the Enrollment Office to see one queue and the Health Services team another.
Manage Enrollment and Complex Student Cases
Treat multi-step processes like special education case reviews, complex disciplinary cases, or enrollment disputes as projects. Break down the case into tasks: documentation, review, and communication. Assign tasks to different offices (e.g., Principal, Special Ed Director). Track time spent on complex cases for resource planning.
Automate Inquiry Triage and Service Handoffs
Automatically assign a new enrollment inquiry to the correct school or registrar based on the zip code. Set up rules to escalate a ticket if a high-priority student service issue is pending for too long. Send an automated satisfaction survey to a parent after a service request is closed. Automation ensures fast, correct service routing.
Track Effort and Service Costs for Departments
Time tracking is vital for showing the resource load on different student and family services. Log non-billable time spent on supporting specific academic or administrative functions. Use this data to justify departmental budgets and staffing levels. Generate internal reports on inquiry volume by topic.
AI for Quick Service Information and Case Summaries
The AI assistant can quickly generate clear answers to common questions about district enrollment or policy. Use AI to summarize long case histories or student records for support staff. It can draft initial follow-up communications to families. This reduces manual communication load. Your support team focuses on personalized, high-impact service.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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