Centralize Design Requests and Revisions for Agency Clients
Your Design team creates websites, apps, and marketing materials for agency clients. You need a system to manage client intake, track revisions, and bill time accurately. OneDesk organizes all creative fulfillment projects.
Trusted by Web Development Agency teams around the world
Stop Losing Client Design Revisions in Email Threads
You receive countless design requests, revisions, and approval emails from multiple agency clients. OneDesk turns every client email into a trackable ticket. This centralizes all assets and feedback, ensuring you deliver exactly what the client asked for.
No Clear Way to Track Time Against Client Contracts
Your agency contract relies on meeting deadlines and billing time accurately. OneDesk lets you set Service Level Agreements (SLAs) for each client or project phase. Automatically prioritize design tickets that are close to breaching the deadline. Prove your commitment to speed.
Centralized Ticketing for Client Design Fulfillment
Manage all client creative tasks in one place. Connect your client intake emails to auto-create tickets. Use custom views to filter by "Client X Website Redesign" or "Rush Banner Ad." Track time spent on each ticket for accurate billing.
Automate Triage and Assignment Based on Client Retainer
Automation handles initial request sorting, saving team time. Automatically tag requests from retainer clients as high-priority. Route any "Landing Page" request to the correct designer instantly. Use automation to notify the Project Manager when a ticket is nearing its deadline.
Client-Facing Portal for Request and Approval Tracking
Provide a branded portal where clients can submit requests and check the status of their project. Clients can attach files and approve final designs directly in the portal. This improves client satisfaction and reduces manual status updates from your team.
AI Summarizes Client Feedback and Drafts Professional Replies
Client revision feedback often comes in long, specific emails. The AI can summarize long email threads of feedback, extracting the core changes needed. It can also help draft clear, professional replies to clients. This speeds up revisions and final delivery.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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