Customer service – 3 simple rules to fulfil your obligations Product planning and implementation can be a haze of deadlines, bottom lines and targets. It’s often too easy to lose sight of the customer, but customer centricity should always be your number one priority. Fundamentally, your success is almost entirely dictated by your customer’s reaction […]
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“The customer is always king. In a short period of time we have moved from a culture that focused on the past, then focused on the future and now focuses on the present.” – Roy Goffer, nanoRep By now, you should know that the key to keeping your customers coming back is to provide an
4 customer service trends for 2013 At the beginning of this year, business analysts and marketing professionals made their best predictions of customer service trends for 2013. Now that we are fast approaching this year’s end (shocking, isn’t it?), let us revisit these customer service statistics and predictions. According to a report published earlier this