Transcript:
OneDesk keeps a log of all emails that have been sent and received by your OneDesk in the last 72 hours. This allows you to have full transparency of your emails.
You can view your email records by clicking on More Applications in the bottom left side. Select Administration and then click on Emails. At the top, you will find tabs for incoming and outgoing email messages.
In the outgoing tab, you can view the emails OneDesk has sent on your behalf. You can see the email send date, subject, recipient and status. Click on the action menu next to the email to view more details such as the email content and more.
Note that if you are sending using your own SMTP server we will not be able to track these email here and you will need to contact your server administrator to do so.
In the incoming tab, you can view the emails that onedesk has received on your behalf. You can see the date received, subject, the email address of the original sender, and what action that incoming email resulted in inside your OneDesk. For example, this email resulted in the creation of a ticket. Click on the action menu next to the email to view more details or to download the email.
In both the incoming and outgoing tabs, you can also search through the emails if you need to find a specific one. Click refresh to update the screen.