IT Support for Secure Legal Systems
Your IT team maintains complex networks and secure legal software essential for case work. Downtime means lost billable hours. OneDesk helps you quickly log, prioritize, and resolve all IT issues and asset requests easily.
Trusted by Law Firm teams around the world
Tracking Specialized Software License Requests
Managing licenses for e-discovery, practice management, and research software is hard. OneDesk turns every request from email or chat into a clear, trackable license ticket. You know who needs what software and when their access expires, ensuring proper compliance. Stop losing requests in scattered inboxes.
Slow Resolution for Critical Case Blockers
A technical issue preventing work on a major case directly impacts client service. Use OneDesk to prioritize tickets based on case importance and severity. Set up Service Level Agreements (SLAs) for critical case blockers. Ensure your team tackles urgent issues like server failure immediately. Improve your mean time to resolution.
Centralized IT Service Ticketing and Asset Tracking
Connect your help desk email to automatically create tickets. Use custom views to filter issues by severity, such as "Urgent E-Discovery Fixes" or "Network Access Requests for Case X." Track which hardware asset is assigned to which staff member directly within OneDesk.
Automate IT Triage by Case and Software
Let automation handle the first layer of support. Automatically assign any ticket mentioning a specific "Client Server" or "Practice Management Software" to the relevant IT specialist. Send all "New Hire Setup" tickets to the relevant IT technician instantly. Use rules to send a satisfaction survey after a ticket is closed.
Branded IT Portal and Knowledge Base for Staff
Give staff a simple way to submit IT issues and requests. The portal allows employees to track the status of their equipment repair or software installation request. The Knowledge Base can host "How-To" guides for common issues like VPN setup or specialty software access. This cuts down on repetitive calls.
AI Quickly Diagnoses and Suggests Technical Fixes
When a complicated legal software error is reported, the AI can help. Paste error logs or lengthy descriptions into the ticket. The AI can summarize the issue and suggest known fixes or potential causes. This speeds up the diagnosis process for your technical team.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
