Deliver Compassionate Donor Support
Keep your donors happy and engaged. OneDesk organizes donor inquiries and helps you respond quickly. Build trust with professional service.
Trusted by Nonprofit Organization teams around the world
Slow Response Times
Donors hate waiting for answers. OneDesk organizes inquiries into a clear queue. You can see who has been waiting the longest. This ensures timely responses.
Repetitive Donor Questions
You answer the same questions over and over. OneDesk builds a knowledge base from your tickets. You can reply with saved answers. This saves time and ensures consistent messaging.
Helpdesk Ticketing System
Convert emails to tickets instantly. OneDesk tracks the entire conversation history. You can reassign complex issues to the right staff member. This ensures the problem gets solved.
Automated Thank You Responses
Acknowledge every message. OneDesk sends an auto-reply when a donor emails. It lets them know you received it. This small touch makes a big difference in donor satisfaction.
Customer View for Donors
Give donors a portal. OneDesk lets donors log in to see their request status. They can see you are working on it. It increases transparency and reduces follow-up calls.
Satisfaction Ratings
Know how you are doing. OneDesk allows donors to rate their support experience. You can track satisfaction scores over time. This helps you improve your donor relations strategy.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
