Keep University Facilities and Admin Running Efficiently
University Operations manages vast properties, facilities, and administrative services. You need a fast, reliable system to manage maintenance, logistics, and resource allocation. OneDesk organizes all campus operations requests.
Trusted by Universities & College teams around the world
Manual Tracking of Campus Maintenance and Repair Tickets
Facility issues, from a broken projector to a building maintenance request, are constant. OneDesk centralizes these diverse requests into trackable tickets. Easily assign work to internal staff or external vendors. Ensure no maintenance task is ever forgotten.
Lack of Accountability for Vendor and Internal Response Times
You need to hold vendors and facility staff accountable for timely repairs. Use OneDesk to set Service Level Agreements (SLAs) for critical maintenance, like lab equipment repair. Track vendor response and resolution times. Improve service delivery across campus.
Centralized Ticketing for Facilities and Campus Services
Connect your facilities, maintenance, and fleet management emails to OneDesk. Set up custom views to see "Dorm Maintenance," "Logistics and Shipping," or "Equipment Repair." Log all vendor work and communication within the ticket.
Automate Campus Triage and Vendor Work Order Routing
Automation ensures the fastest response to campus issues. Automatically route a "Heating Issue" ticket in a specific building to the correct maintenance zone team. Tag any large furniture move as a high-effort logistics task. Instantly notify staff when a repair is scheduled.
Simple Portal for Submitting Campus Facility Requests
Provide an easy-to-use portal for staff and students to report facility issues. They can check the status of their reported repair or service request. The Knowledge Base can host guides for room booking, key access, and approved vendor lists. This reduces direct administrative calls.
AI Summarizes Issue Reports and Creates Clear Work Orders
Issue reports for facility problems are often vague or lengthy. AI can summarize complex issue reports into clear, actionable bullet points for your maintenance staff. It can help draft clear work orders for external contractors. This speeds up task allocation and execution.
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FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
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