Your personal AI help desk assistant
AI copilot helps agents find the most accurate and optimal answers.
Surface the best solutions
The AI Copilot looks through your content to find the best articles or saved replies based on the query.
Don’t have a relevant article or canned response for the situation? Let the copilot generate you a new one!
Explore the benefits of AI-powered suggestions
Unlock all the benefits of adding AI Copilot to your help desk
Boost productivity
Improve and speed up workflows to focus on personalized support.
Speed up resolution
AI power helps agents find resolutions faster.
Create consistency
Work confidently by surfacing accurate knowledge.
FAQ
An AI Copilot, in the context of help desk software, is a kind of personal agent assistant. The copilot helps agents find the best saved replies (canned responses) or knowledgebase articles to answer a ticket or chat, based on the context. The Copilot can also generate a reply on behalf of the human agent.
The human agent can click the AI Copilot button from within the conversation. The Copilot will then look for the best available replies or articles to answer the ticket or chat. The human can select from the available options and edit the response if necessary before sending it.
Yes, OneDesk has other AI features available and included in one plan. These include AI chat agent, AI article generation, knowledgebase search, and summaries.
The Copilot learns, suggests content, and generates replies based on what you train it on. You can teach it based on your website, knowledgebase articles, saved replies, and/or previous replies made by human agents.
Sign up for a free trial of OneDesk by clicking the 'sign up free' button. You can then enable the Copilot and simply select the type of content you want it to learn from. We recommend creating a few saved replies and knowledgebase articles in your OneDesk account.
More AI workflows
How to Automatically Convert Gmail Emails into Tickets
If your customer support strategy still involves people logging into one shared Gmail account, you’ve likely experienced a kind of ‘support black hole’. This problem ...
Read More →
How to Track Deliverables, Timelines, and Billing in One Place
If you’re running a service-based business or managing complex projects, you might be familiar with ‘tab fatigue’. This is when all your requirements are in ...
Read More →
Solving Inbox Chaos: How to Auto-Assign IT Emails to a Ticketing System
If you’re managing IT requests through a standard Gmail or Outlook inbox, you already know that many incoming emails are tickets that need to be ...
Read More →
10 Tips for Support Agents to Supercharge Productivity
Support agents need to manage high ticket volumes on top of maintaining high CSAT (Customer Satisfaction) scores. Despite this, customers expect fast support. This is ...
Read More →