Why OneDesk as a BigTime Alternative?
From client requests to project delivery and billing – OneDesk is an end-to-end tool for managing your services.
Key differences : OneDesk vs BigTime
BigTime is a Professional Services Automation (PSA) platform targeted to agencies, particularly in accounting, engineering, and architecture. It does well at bridging the gap between daily time tracking and billing. Its main features are around staff utilization, project realization, easily turning billable hours into invoices.
In contrast, OneDesk is a comprehensive project management and client support platform designed to manage work from initial project request, to project delivery, and invoicing. OneDesk provides a centralized workspace for task/project management, client communication, and collaboration. Its standout features include interactive Gantt charts, client portals, and integrated ticketing/client support tools that allow for real-time feedback on deliverables. OneDesk is best suited for organizations that need to manage complex workflows and keep both internal teams and external stakeholders aligned throughout a project’s lifecycle.
Pros and cons of BigTime
- Strong QuickBooks integration
- Flexible billing features
- Customizable Reporting
- High price for advanced features
- Lack of advanced project views
- Limited collaboration features
- Basic customer portal
Top reasons to search for a BigTime
Some of the reasons why BigTime users looks for alternatives to manage their service delivery:
- Need more collaboration features
- Lack of advanced project management
- Pricing too high
- Lacking client communication features
Compare OneDesk and BigTime
Key feature comparison
| OneDesk | BigTime | |
|---|---|---|
| Project Management | ||
| Billing & Invoicing | ||
| QuickBooks Online Integration | ||
| Time Tracking | ||
| Built-in Messaging | ||
| Task Visualization (Gantt, Kanban) | ||
| Client Task Portal | ||
| Help Center / Knowledgebase | ||
| Email Integration | ||
| Ticketing |
Why OneDesk is one of the best alternatives to BigTime
Visual project planning
OneDesk excels at at actually managing and completing work. While BigTime provides simple task lists, OneDesk offers dynamic visual tools, including interactive Gantt charts, Kanban boards, and Table views. This allows project managers to map out dependencies and milestones. For agencies managing multi-phase projects with moving deadlines and interconnected steps, OneDesk provides agility and visibility.
Seamless Client Collaboration
One of OneDesk’s most significant advantages is its ability to bring clients directly into the project environment. OneDesk offers ticketing to support ongoing client needs to intake project requests. OneDesk also offers a dedicated client portal where clients can view progress, communicate, and share files.
Unified Communication
OneDesk eliminates fragmented communication by housing emails, messages, and files directly within the relevant project or task. OneDesk ensures that the context of the work lives exactly where the work is happening. This makes it an ideal solution for teams who need to collaborate on the actual deliverables rather than just tracking the hours spent on them.
6 reasons teams choose OneDesk
Cost-effective
Get enterprise level features without the enterprise cost.
Expandable
Replace multiple subscriptions with an all-in-one product suite.
Customizable
Easy to start yet one of the most customizable solutions.
Flexible
Deploy on the cloud or on-premise.
All-in-one
Handle tickets, chat, tasks, and more in one platform.
Collaborative
@ mention your team and share files in-context.
FAQ
Compared to BigTime, OneDesk is more focused on the full-lifecycle of client projects. BigTime is more focused on financial execution.
The OneDesk flow typically starts with project intake through email or forms. It then progresses through quoting and project execution. It then ends with project invoicing and ongoing client support. OneDesk excels at this end-to-end process.
OneDesk offers quoting and invoicing for fixed-fee projects and billable time. BigTime on the other hand is more for teams that are looking to focus on more complex financial planning.
The best alternative to BigTime depends on the needs of your team. We think OneDesk is a great alternative because it offers many of the core features of BigTime, including invoicing, time tracking, and QuickBooks integration. However, OneDesk is better for teams that want to work on projects and communicate with their team or clients directly in one system. For this, OneDesk includes advanced project management features, built-in messaging, and client portals.
OneDesk has an import feature that makes migration easy. It allows you to easily add customers, articles, and legacy tickets,
Feel free to book a demo with our team! We would be happy to show you the product and answer any questions.