Video Description
Transcript: OneDesk allows you to better manage and communicate with your users and customers with many helpful features. A user is someone in your company who has access to the main OneDesk account such as agents, team members, managers and more. Users have access to OneDesk’s applications and can create projects and view project data. […]
Transcript: OneDesk offers a dedicated Analytics app that allows you to monitor data about your OneDesk. You can view different charts and sub-charts that aggregate your data and allow you to visualize information about projects, tasks, tickets, customer satisfaction, and more. You can add additional filters on the charts to get the information you need.
Transcript: OneDesk gives you several customer-facing applications that you can put on your website. Each application gives your customers or end-users different ways to communicate with you or receive support. How you provide the apps to your customers is up to you. You can embed the widget on your website. The widget houses each of
Transcript: You can integrate OneDesk’s helpdesk and project management software with many popular web applications, allowing you to centralize and optimize your work. You can use our direct integrations, connect to hundreds of apps through Zapier, make use of SSO capabilities, use our public API, or link calendars with iCal. OneDesk includes a bunch of
Transcript: OneDesk allows you to create and use workflow automations to help you reduce the time you spend doing repetitive tasks and to immediately take action, even when you are offline. You can create workflow automations that can reply to tickets, update tasks, send messages to users and customers, change statuses, assignments, and much more.
Transcript: OneDesk lets you automatically respond to your customers using an automated bot. Your OneDesk bot’s appearance can be customized and can respond based on triggers you set. You can edit your bot’s appearance or set the bot avatar image and name to one of your customer support members. To customize your bot, click on
Transcript: OneDesk allows you to automate repetitive actions and tasks, saving you and your team valuable time and taking action even when you are offline. Use workflow automations to automate ticket routing, assigning, status changes, and other updates on tickets, tasks, and projects. Automate the sending of email templates and messages to give team members
Transcript: OneDesk lets you have full control over the emails sent out on your behalf. Whether it’s emails sent to your users or to your customers, you decide what emails get sent, to whom, and when. To control the content of emails that are sent out from your OneDesk, access your email settings by clicking
Transcript: In OneDesk’s Messaging Center, you can find and control all the emails and messages that are sent to your users and customers. To access the messaging center, first click on the More Applications icon, select Administration, and click on Emails. Under Automated Messages, you will find messages that are posted through automations you create
Transcript: OneDesk keeps a log of all emails that have been sent and received by your OneDesk in the last 72 hours. This allows you to have full transparency of your emails. You can view your email records by clicking on More Applications in the bottom left side. Select Administration and then click on Emails.