Streamline Client Development and Engineering Support
Your BPO engineering team handles client-side development, integration, and technical support. You need a system to manage client requests, track SLAs, and ensure code quality. OneDesk organizes all client engineering work.
Trusted by Business Process Outsourcing teams around the world
Inefficient Intake of Client Feature Requests and Bugs
Client requests for new features, bug fixes, or integrations are scattered across channels. OneDesk centralizes all inputs into a single queue. Every request becomes a trackable ticket, linked to the correct client and project.
Lack of Visibility into Issue Resolution Against Contract SLAs
Your contract performance is measured by how fast you resolve critical issues. OneDesk allows you to set Service Level Agreements (SLAs) for each client's severity levels. Prioritize tickets that are in danger of breaching the contract. Prove your reliability.
Integrated Client Support and Development Ticketing
Centralize all client-reported issues and internal development tasks. Connect client support emails to auto-create tickets. Use custom views to filter by "Client Y Critical Bug" or "Integration Request." Convert tickets directly into development tasks.
Automate Triage and Assignment Based on Issue Severity
Automation ensures immediate attention for high-priority needs. Automatically assign any ticket mentioning "API error" or "site down" to the on-call engineer and set priority to Critical. Route routine maintenance requests to the correct specialist. This saves valuable time.
Client Portal for Bug Reporting and Status Tracking
Offer a secure, branded portal where clients can submit issues and track their status. They can check the progress of their bug fix or feature request. The knowledge base can host technical documentation and common troubleshooting guides. This empowers clients to self-serve.
AI Code and Bug Analysis
Debugging client systems takes time and focus. OneDesk’s AI can help analyze error logs pasted into tickets. It can suggest potential causes based on common errors. This acts as a technical assistant, allowing your engineers to focus on fixing the problem, not searching for it.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
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