Support Engineering Software and Hardware
Keep the CAD stations running. OneDesk helps IT teams manage high-performance workstations and software licenses. specialized support for specialized teams.
Trusted by Engineering Firm teams around the world
High-End Workstation Management
CAD machines need maintenance. OneDesk tracks the lifecycle of expensive hardware. You can schedule updates for off-hours. This minimizes downtime for designers.
Software License Compliance
Engineering software is expensive. OneDesk tracks license usage and renewal dates. You can avoid fines and overpaying. This optimizes your IT budget.
IT Helpdesk Features
Organize support tickets. Engineers can submit tickets for software crashes. You can prioritize based on project urgency. This keeps the billable work moving.
Automate Ticket Routing
Send tickets to the right expert. OneDesk routes "Network" issues to the network admin. It ensures the right person fixes it. This speeds up resolution times.
Dashboard for IT Assets
See your inventory at a glance. Dashboards show which machines are due for replacement. You can plan your capital budget. This ensures engineers have the tools they need.
Response Time Reporting
Prove your value. OneDesk reports on how fast you fix critical issues. You can show leadership that IT is supporting the firm effectively. This justifies IT spend.
Integrate with your tools
Enterprise Grade Security
FAQ
OneDesk has affordable pricing based on your product, plan, and number of user licenses.
See our pricing page for full details.
OneDesk is available both in the cloud and on-premise. Pricing for OneDesk On-Premise is the same as for our Cloud Enterprise plan, but is only available for annual or longer-term subscriptions. To evaluate OneDesk, please sign up for a 14-day free trial of our cloud software. If after evaluation of the software, you would like to purchase on-premise licenses, please Submit a Request we will send you an invoice for the number of users you require.
Of course! You can visit our feature index page for a full list of features. To compare product or plan features see our feature comparison page.
You can ask our AI agent questions via the live chat or knowledgebase in our widget. A human agent is also available to chat during business hours.
We also offer other support options including booking a live demo or submitting an email or ticket.
OneDesk provides a high level of security. You can learn about the measures we take at our security center.
See for yourself how OneDesk can help your team.
14 day free trial. No credit card required.
